Make your expected ship date clear and improve customer experience, retention & expectations.
How to Communicate Your Expected Ship Date
INFOGRAPHIC: How to Reduce Subscriber Churn
Subscriber churn is one of the biggest killers of a healthy, sustainable subscription service. Check out our new infographic to learn more about churn and how to control it.
Tips on Customer Self-Service: The Essential FAQs
Well-written FAQs enable customers to answer their own questions, saving serious time and dollars for your business overtime.
How to Craft the Perfect Welcome E-mail
The Welcome E-mail is often the first message you directly send to customers outside of advertisements. Learn the basics and how to develop a powerful message that improves customer experience.
Customer Service KPIs for Your Subscription Business
Key Performance Indicators (KPIs) help us understand and evaluate operations. Explore useful customer service KPIs, how to measure them, and what they mean for your subscription business.
Best Practices for Customer Service on Social Media
Two out of every three consumers use social media to get their problems solved. How are you managing customer service on social media?
Optimize Email Support: Filters, Macros, & Automations
Email support is often the front line of customer service for online businesses. Use these simple tricks to maintain efficient, high quality customer service.
Guide for Dealing with Tough Customers
Tough customers are inevitable, and as your business grows, you’re bound to encounter challenging situations. Use this guide to learn how to turn tough customers into valuable learning experiences.